Refund of credit

[Dkj1]

Sky broadband account cancelled at end of contract 19th June. Equipment returned and acknowledged as received by Sky on 24th June. Now 4th August (over 40 days) and still not received a refund of the credit on my closed account. Direct debit is still active. How do I get the refund?

[Daniel0210]

@Dkj1 
Refunds are apparently taking longer than the usual 6 weeks from your last day of connection.

We could normally escalate this to Sky on here via their Messaging Team but unfortunately the process is currently switched off and will be for 2-3 weeks. You will need to contact Sky and speak to an agent by other means; through social media, Sky Assistant or by calling in perhaps.

[Dkj1]

Thank you. I'll attempt to call and speak to someone.