Refund of credit

[Asher]

Hi,

I cancelled in Dec 2024 and a credit is showing on my account. Can you please refund this?

Thanks 

[JimM1]

@Asher You want it refunded then you have to give them a call, NO other way to do it!

[Daniel0210]

@Asher 
Refunds should only take about 6 weeks from your last day of connection (but do appear to be taking longer in some cases), however if your payment method has been cancelled Sky will have to manually raise a cheque via a back office team and post it to you so it’ll take even longer.

If the payment method is still active we can try to help get it refunded within 3-5 working days via the Messaging Team on here if you wish.

If you’ve cancelled the payment method you have two options…
1) you can call Sky to get a cheque raised or
2) we can escalate to the Messaging Team who can re-set your payment method.

Let us know on this thread what you want to do but before we can escalate it to Sky please confirm in your reply whether the payment method is still active.

[Daniel0210]

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@JimM1 wrote:

@Asher You want it refunded then you have to give them a call, NO other way to do it!

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@JimM1 

Not necessarily as per my reply to the OP. 

[JimM1]

@Daniel0210 Thanks and noted, is it prefered method for keeping the lines free?

[Daniel0210]

@JimM1 

Anything that falls into the criteria that the Messaging Team on here can help with obviously takes pressure off the call centres.

[Asher]

Hi Daniel,

The payment method is still active. 

Thanks 

[Daniel0210]

@Asher 

Due to reported technical issues we've been requested not to escalate posts to the Messaging Team for the time being. For the same reason the contact centres are closed and when they return they'll obviously be very busy so post on this thread again tomorrow and we can probably escalate it for you.

If we can escalate it later today I'll do that, if I can find your post again 😂

[Daniel0210]

@Asher 

We've been told the issues are resolved so I’ve escalated your post to Sky and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Tom-W19]

Thanks for escalating. We've sent an invite to @Asher.