Refund of credit

[HelpNeeded87]

My sky plan cancelled at the beginning of September, the direct debit is active. Can the refund be put through? 

[daveNOS]

@HelpNeeded87 You will have to call Sky to request a manual refund, the option for the community staff to assist is currently offline and there is no timescale as to when that will return.

[caesarome]

@HelpNeeded87 

We could usually help you via here by escalating your post to Sky about this but this is not available at present so you will have to contact them yourself so under “Need more help” at the bottom of this page if it is available should be the number to use:

https://www.sky.com/help

You can also contact Sky via social media:

https://helpforum.sky.com/t5/Online-Apps-Email/Want-to-private-message-Sky/ba-p/4895295