Refund of credit

[deanmorgans]

Thanks for escalating my request.

Dean

[Claire621]

• I closed my account in March and still have not received my refund its took 3 calls to the cancellation team for sky to accept that I want to cancel whilst they continued to take money from my account, then do an enquiry in case I was lying! Then they simply texted me to go to my sky app where it informs me my account that's closed is now in credit! I want my money in my bank account please! 

[Daniel0210]

@Claire621 
We can help get it refunded within 3-5 working days via the Messaging Team on here if you wish. Let us know on this thread if you want to do that.

Additionally if your payment method has been cancelled Sky will either have to reinstate your payment method or manually raise a cheque via a back office team and post it to you so it’ll it further delayed.

Before we can escalate it to Sky please confirm in your reply whether the payment method is still active.

[Claire621]

Yes please escalate this for me 

[Daniel0210]

@Claire621 

I have to clarify, is the payment method active? 

[Claire621]

No I'll wait for a cheque as I don't trust sky to not take more money from my account 

[Daniel0210]

@Claire621 
I’ve escalated your post to Sky and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Lisa-P1987]

Thanks for escalating this. We’ve sent Claire621 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.