Refund of credit on broadband final bill

[cjbinney]

We have recently moved and there is a credit on our final broadband bill that says it will be applied to the next bill - will this be automatically refunded or do we need to call someone to process this?

[Daniel0210]

---

@cjbinney wrote:

We have recently moved and there is a credit on our final broadband bill 

---

@cjbinney 

Have you actually cancelled the broadband subscription and had an email from Sky acknowledging this? 

[cjbinney]

Yes, we cancelled a few weeks before the end of the contract and had emails confirming this

[Daniel0210]

@cjbinney 
Refunds can take up to 6 weeks from your last day of connection providing the payment method is still active on your Sky account. If your payment method has been cancelled Sky will have to manually raise a cheque (usually involving a back office team) and post it to you so it’ll take longer.

If you wish we can try to help get it refunded within 3-5 working days via the Messaging Team on here. Let us know on this thread if that’s what you want to do but please confirm in your reply it’s currently showing as a credit on your Sky account.

[cjbinney]

Thank you, that would be great, I can confirm it is showing as a credit

[Daniel0210]

@cjbinney 
I’ve escalated your post to Sky and their Messaging Team should contact you later.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Tom-W19]

Thanks for escalating. We've sent an invite to @cjbinney.