Refund of credit balance

[Credit]

I have cancelled sky subscriptions and now have a credit balance, how do I get it refunded?

[Daniel0210]

@Credit 
Refunds should normally take about 6 weeks from your last day of connection, but recent posts suggest in some cases it is taking longer.

We can potentially help you get it refunded within 3-5 working days via the Messaging Team on here if you wish. Let us know on this thread if you want to do that.

Note that if your payment method has been cancelled Sky will either have to reinstate your payment method or manually raise a cheque via a back office team and post it to you so it’ll it further delayed.

Before we can escalate it to Sky please confirm whether the payment method is still active.

[Credit]

Thanks for your answer, the payment channel is still open and the cancellation of sky broadband date was 25/4/2025. Equipment has been returned and acknowledged by sky. Please proceed with your suggestion of obtaining a refund of £33.75 credit balance via messaging. Thanks for your help.

[Daniel0210]

@Credit 
I’ve escalated your post to Sky and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Credit]

Thank you very much for your help.

[Credit]

Good evening and sorry to bother you again. I have not received an invitation to chat about this. I have seen other posts that have been acknowledged by sky. 

[Daniel0210]

@Credit 

I have re-escalated this to Sky. Hopefully you'll receive an invite before 7pm or tomorrow. Process as previously explained. 

[Credit]

Good morning, I've heard absolutely nothing from sky. I've seen other similar posts replied to within minutes of escalating so what is the problem why no reply from them?

[Daniel0210]

@Credit 

Invites are not guaranteed. I will escalate again. If it doesn't result in an invite you'll need to call. 

[Credit]

Thank you.