Refund of Credit on Sky Account

[Jamie183]

Hello, 

I'm hoping someone can help! I recieved an email on Thursday advising a refund of credit has been issued, and that it will go back onto the debit card I previously paid my sky bill from. However, I no longer have this card as it was lost! so I have a different card. I can't seem to amend this or change this within my account. 

How would I go about arranging for the refund to be paid back to a different card? the refund amount is £137. Any guidance or help is appreciated.

Thank you, 

Jamie

[GD1]

@Jamie183   To get you some help with this I have escalated your post to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Jamie183.