Refund of Cancellation Credit

[econam]

I cancelled my Sky Broadband Ultrafast subscription in March 2025 and services were stopped on 10 April 2025 as agreed. The hardware was returned to Sky in late April. My Sky account shows I am eligible for a refund of £64.03. I have not cancelled my Direct Debit details with my bank. How can I receive this refund money in my bank account?

[Daniel0210]

@econam 
Refunds should normally take about 6 weeks from your last day of connection, but recent posts on here suggest in some cases it is taking longer.

We can potentially help you get it refunded within 3-5 working days via the Messaging Team on here if you wish. Let us know on this thread if you want to do that.

[econam]

@Daniel0210 Yes, I would like to contact the Messaging Team for the refund within 3-5 working days. Many thanks for your response.

[Daniel0210]

@econam 
I’ve escalated your post to Sky and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have just 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Greenfingers001]

Thanks for escalating this. We’ve sent @econam an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

[Stef-C]

Hi Daniel,

I am in a similar situation with a Credit Balance wondering how I can be refunded. Can a messaging chat be set up for me too, please?

Kind regards.

[Daniel0210]

@Stef-C 
Refunds should normally take about 6 weeks from your last day of connection, but recent posts on here suggest in some cases it is taking longer.

We can potentially help you get it refunded within 3-5 working days via the Messaging Team on here if you wish. 

Note that if your payment method has been cancelled Sky will either have to reinstate your payment method or manually raise a cheque via a back office team and post it to you so it’ll it further delayed.

Before we can escalate it to Sky please confirm in your reply if it’s currently showing as a credit on your Sky account and whether the payment method is still active.

[Stef-C]

Hi Daniel, 

Thanks very much for your reply.  Yes the payment method is still active and the amount is showing as a credit on my account.  

Many thanks, Stef

[Daniel0210]

@Stef-C 

I’ve escalated your post to Sky and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have just 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Brill+Gill]

Thanks for escalating this. We’ve sent an invite @Stef-C  to chat. 

Please be aware conversations automatically close if there is no response within 48 hours.