Refund not paid after leaving Sky

[Skyuser90]

I left Sky broadband due to moving house on May 1st this year (2025) and have still not received a refund of my credit, some four months later. Please let me know the best way to get the refund as soon as possible. Thank you.

[caesarome]

@Skyuser90 

We could usually help you via here by escalating your post to Sky about this but this is not available at present so you will have to contact them yourself so under “Need more help” at the bottom of this page if it is available should be the number to use:

https://www.sky.com/help

You can also contact Sky via social media:

https://helpforum.sky.com/t5/Online-Apps-Email/Want-to-private-message-Sky/ba-p/4895295