Refund if credit

[Gintare1]

Hi, i cancelled my contract start of January. I have credit on my account and trying to get refund last 2 months. Spoke to sky 4 times, every time I was promised that my refund will be in my acount 3-5 working days. Didn't receive any confirmation. How can I get my money back?

[peter-marlow+1966]

Do you  have  anything  else  with sky like broadband  ?

[caesarome]

@Gintare1 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can.
This isn't a live chat so replies are not instant.

[Gintare1]

I can't see anything on this page. I'm using my phone so not sure if there any difference.

[caesarome]

@Gintare1 

They haven't contacted you yet as they will post here when they have and then you will see the chat bubble. If they don't do this by 7pm then it will be sometime tomorrow morning.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to @Gintare1 to chat.