Refund - help me escalate please

[Anonymous]

Hey

i started my sky glass subscription at end of Feb but unfortunately my sky q billed from 1st march. So I was unlucky in that I had to make a full months payment. 

I was advised I could call back tomorrow to sort a refund and bypass the usual 45 day wait as it was such a large amount along with my glass bill going out ,  however unfortunately I've been admitted into hospital tonight so can't really call sky from here and can't seem to select an option from billing to get a live chat. 

Can someone help me escalate this please 🙏 

[caesarome]

Are you a Sky Broadband customer, if so the credit will be used against this bill.

[Anonymous]

No I have tv only with sky. Was advised it usually takes 45 days but the advisor last week noted on my account they'd assist me in getting it one week after the payment due to the unfortunate issue of changing on the exact date my bill was for on q. 

[GD1]

@Anonymous   I've escalated your post via the community chat. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

[Anonymous]

Legend thank you @GD1 

[Tom-W19]

Thanks for escalating. We've sent an invite to PieMark.

[Lisa-P1987 · Accepted solution]

Update - Spoken to PieMark, we have set a review to process the refund when it is available. 🙂

[Anonymous]

Thank you so much for the help. You have been brilliant.