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Discussion topic: Refund for outage

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This message was authored by Mr+Mac+User This message was authored by: Mr+Mac+User

Refund for outage

Hi all, I have just lost bradband access and on checking with the Sky service tool (via my phone) it advises that there is an outage in my area and that this could take up to two days to fix. Given I am paying a monthly charge for broadband  i would expect to be rautomatically refunded or the monthly payment adjusted for any days that the service is not provided. I know it will not amount to a lot of money but this is the second time this has happened ,  and Sky need to ge accountable. Has anyone already had this discussion with Sky? 

 

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Refund for outage

Posted by a Superuser, not a Sky employee. Find out more

@Mr+Mac+User 
See this link re auto compensation for when there is a total loss of Sky Broadband or Sky Talk. https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full working days from when you first report the fault to Sky, you will become eligible for it and it’s applied 30 days after the fault has been repaired. It will come in the form of a credit appearing on your account.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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