Refund for credit on account

[Steve4985]

Hi

My account shows that i have a credit it and will go on to my next bill, however I cancelled 2 months ago. The last day of connection was 6th March 2025. Can the credit be refunded to my bank account?

I dont think the direct debit is still in place

[caesarome]

@Steve4985 

Arte you able to set the direct debit up again as the refund can then be processed via it, otherwise a cheque will be sent out and that can take weeks ?

[Steve4985]

I've just checked and i was wrong, the direct debits are still set up

[caesarome]

@Steve4985 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

[Steve4985]

Much appreciated

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Steve4985.

[Addie15]

Update-We are closing this session as this matter has now been resolved. Thanks.