Refund for credit on account

[Claireh7]

Hi

I have credit on my sky account since I cancelled my broadband and tv account. Can I get this refunded quicker? 

[caesarome]

@Claireh7 

What will have been your next billing date for these services or has it been and gone ?

[Claireh7]

@caesarome  it would have been 03/10/24

[caesarome]

@Claireh7 

To get you some help with this refund I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

[Claireh7]

@caesarome  Thank you that's great 😀 

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to @Claireh7 to chat.