0

Discussion topic: Refund for broadband

Reply
This message was authored by LindseyMeck This message was authored by: LindseyMeck

Refund for broadband

Hello I cancelled my Sky broadband two months ago but have still not received my refund as I was charged for the whole month. Countless calls to Sky and still no refund, last call told I would receive it 1st April yet I still haven't got it. 

Reply

All Replies

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Refund for broadband

Posted by a Superuser, not a Sky employee. Find out more

@LindseyMeck 

Can you confirm the amount is showing as a credit on your Sky account?


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
LindseyMeck
Topic Author
This message was authored by LindseyMeck This message was authored by: LindseyMeck

Re: Refund for broadband

I dont have a Sky broadband account, it just says "join Sky" where my account was. But it did say -£20 when i first cancelled.

This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: Refund for broadband

Posted by a Superuser, not a Sky employee. Find out more

@LindseyMeck  You should still be able to view bills from your old account by logging into it as you previously did, any credit will show on there


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others


If you would like to post a “Send Your Thanks to Sky” message please click Here
LindseyMeck
Topic Author
This message was authored by LindseyMeck This message was authored by: LindseyMeck

Re: Refund for broadband

No I've just Checked via the app, on the broadband page it just says "get Sky Broadband" and all the offers, no account?

This message was authored by caesarome This message was authored by: caesarome

Re: Refund for broadband

Posted by a Superuser, not a Sky employee. Find out more

So to confirm no credit shows here:

 

https://www.sky.com/manage/bill/

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
LindseyMeck
Topic Author
This message was authored by LindseyMeck This message was authored by: LindseyMeck

Re: Refund for broadband

Following that link is says "April 2024" -£20.43

This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: Refund for broadband

Posted by a Superuser, not a Sky employee. Find out more

@LindseyMeck  That minus figure is the credit Sky owes you so

 

To get you some help, I’ve escalated your post to sky community chat who hopefully will be in contact and send you a private community message/email so I would recommend that if not already on, you turn email/private message notifications on to avoid missing any alerts

So look out for a chat bubble across the bottom of the screen when logged onto the forum

This link explains how this works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Be reassured the email & message is from Sky and your details are safe and secure.

Once you receive an invite you’ll have 48 hours to initiate a chat before it automatically times out, also ensure you login to the forum periodically for 48 hours after receiving the invite and check the chat bubble for any responses from sky and make sure you respond to each message from sky within 48 hours of each message, or the chat will time out again

NB 1 If your post has been escalated for a non return fee issue please note proof of postage is required without it refunds are at sky’s discretion

NB 2 If you are using Safari please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Chrome


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others


If you would like to post a “Send Your Thanks to Sky” message please click Here
LindseyMeck
Topic Author
This message was authored by LindseyMeck This message was authored by: LindseyMeck

Re: Refund for broadband

Thank you, I hope that I get the help I need. 

This message was authored by Addie15 This message was authored by: Addie15

Re: Refund for broadband

Posted by a Sky employee

Hi there! Thank you for escalating this. We have sent an invite to @LindseyMeck.

LindseyMeck
Topic Author
This message was authored by LindseyMeck This message was authored by: LindseyMeck

Re: Refund for broadband

Thank you so much for your help, I have now been told I should get my refund in 3/5 working days. 

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 50 minutes

New Discussion