Received email, not sure if its a scam

[caesarome]

@SKEL2 

A good few people are being sent these emails because Sky can not refund you do to their being no payment details in place on the account so that is why they want to send you a cheque which they can only do once you phone the number to confirm your details.

[Chris99]

Hi I just got an email from Sky asking me to ring to arrange a refund. Is this a legitimate Sky email?

[Mark39]

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@Chris99 wrote:
Hi I just got an email from Sky asking me to ring to arrange a refund. Is this a legitimate Sky email?

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Yes. Should be an 0808 number, if I remember correctly.

[caesarome]

@Chris99 

If it is asking you to call an 0808 number and it is addressing your by your actual name then this will be from Sky. So if you haven't changed addresses since you left Sky then call the number on the letter and then a cheque will be sent out to you.

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
 

[Rhiannon134]

I have the same problem and see a way to get through to anyone 

[Mark39]

@Rhiannon134 what problem are you having? You haven't said which post you're referring to.

[Annie113]

Hi

I have received an email from Sky saying that there is a credit on my account.

Can you help me in receiving this.

Thank you

[GD1]

@Annie113  Have you tried calling the automated number on the email?

[caesarome]

If you have moved since you closed your account with Sky then you need to follow what it says in the email and call the 0808 number shown on it then a cheque will be sent out to you.

[Annie113]

Hi

Thanks for your reply.

I haven't moved?

I wasn't sure the email was genuine 

Thanks

[Taffman61]

Is this e mail a scam 

 

 

[Daniel0210]

@Taffman61 

It's genuine. Confirmed by staff on here. You have been sent it because Sky have been unable to apply a credit that was/is on your Sky account. I presume you've cancelled your payment method. As long as you're still at the same address call Sky on the number on the email and they can get a cheque raised. 

[Taffman61]

Many thanks I will let you know how I get on 

[Terrible+Support]

This is a scam. I checked with Sky on their real 0300 phone number.