Discussion topic: Refund due for broadband outage. My broadband was not working for over a week.

This message was authored by: Danbury+dame · ‎17 Feb 2023

My broadband was down from 1am on 27 January until just over a week later in the evening of 3 February. When I called to find out what was happening I was informed that I should get a refund because of this, to be credited automatically. A small amount but a refund nonetheless. I've just got my latest bill and it's for the normal amount. My refund is missing. How do I get my refund?

This message was authored by: SKY1992bf · ‎17 Feb 2023

@Danbury+dame If your eligible this link provides all the necessary information including how it's paid

https://www.sky.com/help/articles/auto-compensation

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This message was authored by: SKY1992bf · ‎17 Feb 2023

@Danbury+dame If your eligible this link provides all the necessary information including how it's paid

https://www.sky.com/help/articles/auto-compensation

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as suchmy setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime videoPlease note: I only provide help on the main forums and not via PM~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

If you would like to post a “Send Your Thanks to Sky” message please click Here

This message was authored by: Daniel0210 · ‎17 Feb 2023

@Danbury+dame

Check a future bill, it’s applied 30 days after the fault has been repaired. It will come in the form of a credit appearing on your account.

▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

This message was authored by: caesarome · ‎17 Feb 2023

@Danbury+dame wrote:

My refund is missing. How do I get my refund?

It is not a refund you would get it is a credit that can be used to part pay a future bill. If your outage was for about a week then it will not be much as shown in the link posted above.

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Discussion topic: Refund due for broadband outage. My broadband was not working for over a week.

Refund due for broadband outage. My broadband was not working for over a week.

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