Discussion topic: Refund credit on my account
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Message posted on 13 Mar 2025 01:16 PM
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Re: Refund credit on my account
Thanks for escalating again. We've sent an invite to @jc501.
Tom
Message posted on 29 Jul 2025 02:26 PM
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Re: Refund credit on my account
Hi, I switched to Vodafone in September 2024 and posted back my sky box. I have just realised that i was being billed by Sky since October 24. I was not using the service.
Message posted on 29 Jul 2025 02:28 PM
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Re: Refund credit on my account
@Davidbermingha wrote:
Hi, I switched to Vodafone in September 2024 and posted back my sky box. I have just realised that i was being billed by Sky since October 24. I was not using the service.
What Sky box? How did you cancel with Sky? Did you receive an email from Sky acknowledging the cancellation?
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
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Sky customer since 2001
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Message posted on 29 Jul 2025 02:33 PM
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Re: Refund credit on my account
I received a mail from sky on 25Sep2024 to say thanks for sending back our sky kit
Message posted on 29 Jul 2025 02:43 PM
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Re: Refund credit on my account
Okay, so how did you cancel with Sky? Did you receive an email from Sky acknowledging the cancellation?
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
▪️▪️▪️▪️▪️
MERRY CHRISTMAS and a HAPPY NEW YEAR
Message posted on 29 Jul 2025 04:03 PM
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Re: Refund credit on my account
Cancelled via phone cal. Maybe you could check the rest out.. I certainly got a mail to tell me the box was being shipped back which would indicate cancellation to me.
Message posted on 29 Jul 2025 04:06 PM
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Re: Refund credit on my account
Did you receive an email from Sky acknowledging the cancellation? If you didn't then it sounds like the cancellation did not go through which is why you've continued to be charged.
As we are customers we can't check anything.
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
▪️▪️▪️▪️▪️
MERRY CHRISTMAS and a HAPPY NEW YEAR
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