Refund - could someone help me escalate to sky to get my refund please?

[AnaBri]

Hi, I've recently cancelled my sky TV and broadband package and I can see there is a credit on my account. 

I called sky who advised me this would automatically be refunded 4th Nov but I have not had it through. 

I have read it could take up to 45 days to refund, I presume from 4th Nov. Is there a way I could get this refund quicker?

Many Thanks in advance 

[SKY1992bf]

@AnaBri  When your post has been up the mandatory 10 minutes I'll escalate it for you 

[SKY1992bf]

@AnaBri To get you some help, I’ve escalated your post to sky community chat who hopefully will be in contact and send you a private community message/email so I would recommend that if not already on, you turn email/private message notifications on to avoid missing any alerts

So look out for a chat bubble across the bottom of the screen when logged onto the forum

This link explains how this works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Be reassured the email & message is from Sky and your details are safe and secure.

Once you receive an invite you’ll have 48 hours to initiate a chat before it automatically times out, also ensure you login to the forum periodically for 48 hours after receiving the invite and check the chat bubble for any responses from sky and make sure you respond to each message from sky within 48 hours of each message, or the chat will time out again

NB 1 If your post has been escalated for a non return fee issue please note proof of postage is required without it refunds are at sky’s discretion

NB 2 If you are using Safari please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Chrome

[AnaBri]

Thank you! 

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to @AnaBri to chat.