Refund .My contract is cancelled and I find a 10eur credit in my sky account .Will that be refunded

[Ng00]

I cancelled my contract and am paid up in full and have returned all the equipment. I see there is a credit of 10 eur in my sky account. Will Sky refund this into my bank account.

[Daniel0210]

@Ng00 

Yes. Refunds normally take about six weeks from the last day of connection but posts on here suggest it's taking longer.

We could normally escalate this to Sky on here via their Messaging Team but unfortunately that process is currently switched off and we don't know when it'll return.

At present you will need to contact Sky and speak to an agent by other means; through social media, Sky Assistant or by calling in. Providing your payment method is still active they should then be able to refund it in 3-5 WORKING days.