Discussion topic: Reduction in monthly payment or I will look at cancelling

This message was authored by: Tgarfitt100 · ‎02 Aug 2024

Hi, I have received an email saying that some of my products have ended there discounts. And these have been renewed, I havent agreed to this, and my new monthly cost is going to go to £147 from October. This is way way too much for what I am wanting to pay, so please look into as many discounts as there are and reduce my bill or I will cancel my account

I look forward to your reply

thanks

This message was authored by: MarkGoldsmith · ‎02 Aug 2024

If you are out of your minimum term and thus your discounts have expired you will need to phone Sky and see what ( if ever) deals are available. This would require you to agree a new 24 month contract and you should note that decent renewal deals are hard to come by and may only amount to a couple of pounds discount per add-on you have on your service.

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number. If you are in the ROI on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Sky Stream user. Former Sky+ HD and Sky Broadband customer

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This message was authored by: MarkGoldsmith · ‎02 Aug 2024

If you are out of your minimum term and thus your discounts have expired you will need to phone Sky and see what ( if ever) deals are available. This would require you to agree a new 24 month contract and you should note that decent renewal deals are hard to come by and may only amount to a couple of pounds discount per add-on you have on your service.

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number. If you are in the ROI on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Sky Stream user. Former Sky+ HD and Sky Broadband customer

Please LIKE any responses you found helpful

Please mark a response as an ANSWER if it has solved your query/issue

Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.

If you would like to post a “Send Your Thanks to Sky” message please click Here

This message was authored by: SKY1992bf · ‎02 Aug 2024

@Tgarfitt100 As fellow customers we can not look into your discounts, you need to be proactive and call sky and negotiate

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as suchmy setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime videoPlease note: I only provide help on the main forums and not via PM~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others
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Discussion topic: Reduction in monthly payment or I will look at cancelling

Reduction in monthly payment or I will look at cancelling

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