Reducing bill out of contract - offered reduction

[Maggie2023]

As title states 

trying to choose the option offered online and all it keeps saying is 

ooops try again it's us not you 

been happening for a week 

[GD1]

@Maggie2023   Give Sky a call you can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

[Daniel0210]

@Maggie2023 

You're more likely to get a favourable deal by calling. Sky are not obliged to offer you another discount but if you’re offered something acceptable you need to agree to it there and then because if you decide to think about it the offer may no longer be available.

[Maggie2023]

The link to the discount is broken 

[Maggie2023]

Will try and call tomorrow - waste of time offering an online option when the links they put up don't work 

[Daniel0210]

@Maggie2023 

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@Daniel0210 wrote:

@Maggie2023 

You're more likely to get a favourable deal by calling. 

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Edit: our posts crossed. You could ring this evening when the lines might be quieter.