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Discussion topic: Reducing bill out of contract - offered reduction

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This message was authored by Maggie2023 This message was authored by: Maggie2023

Reducing bill out of contract - offered reduction

As title states 

 

trying to choose the option offered online and all it keeps saying is 

ooops try again it's us not you 

been happening for a week 

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This message was authored by GD1 This message was authored by: GD1

Re: Reducing bill out of contract - offered reduction

Posted by a Superuser, not a Sky employee. Find out more

@Maggie2023   Give Sky a call you can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Reducing bill out of contract - offered reduction

Posted by a Superuser, not a Sky employee. Find out more

@Maggie2023 

You're more likely to get a favourable deal by calling. Sky are not obliged to offer you another discount but if you’re offered something acceptable you need to agree to it there and then because if you decide to think about it the offer may no longer be available.



▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Maggie2023
Topic Author
This message was authored by Maggie2023 This message was authored by: Maggie2023

Re: Reducing bill out of contract - offered reduction

The link to the discount is broken 

 

Maggie2023
Topic Author
This message was authored by Maggie2023 This message was authored by: Maggie2023

Re: Reducing bill out of contract - offered reduction

Will try and call tomorrow - waste of time offering an online option when the links they put up don't work 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Reducing bill out of contract - offered reduction

Posted by a Superuser, not a Sky employee. Find out more

@Maggie2023 


@Daniel0210 wrote:

@Maggie2023 

You're more likely to get a favourable deal by calling. 


Edit: our posts crossed. You could ring this evening when the lines might be quieter. 


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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