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Discussion topic: Record of cancellation of contract

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This message was authored by AlexDL1971 This message was authored by: AlexDL1971

Record of cancellation of contract

I cancelled my contract over the phone and am now being chased for payment. How can a customer prove that this happened when Sky don't send any confirmation ?

Thank you for your help.

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This message was authored by Mark39 This message was authored by: Mark39

Re: Record of cancellation of contract

Posted by a Superuser, not a Sky employee. Find out more

Sky do send confirmation of cancellation.

 

What services are you being charged for? It's common to be billed for a period beyond the date your services end because of the way Sky's billing system work and Sky will indeed chase for payment.

 

Obviously any charges you pay after the date your services finally end will be refunded.

This message was authored by caesarome This message was authored by: caesarome

Re: Record of cancellation of contract

Posted by a Superuser, not a Sky employee. Find out more

When did you put in your cancellation notice as with Sky TV you have to give 31 days notice so right up to the day your service is cancelled you are billed as usually then once you have left any credit can be refunded to you.

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