Received an email that I have not retuned my equipment

[ONETWO996]

I received a threatening letter stating I would be charged for not retuning my sky puck , this was sent over a month ago via the packaging sky sent out , the Royal Mail tracking states it was delivered 

SO WHY [Removed] have I received this email demanding charges

ive tried to contact sky but there is no direct number , it's all virtual assistants and useless customer service who are not the correct department to deal with this 

anyone else has this issue Sky are an absolute joke , to top it off my account shows a sizeable credit which I cannot transfer as they won't allow me to enter bank account details as I non longer have an account 

😂😂😂😂😂😂😂😂😂😂😂

Moderator actions: Removed foul language 

[Daniel0210]

@ONETWO996 

Sky use Unipart to deal with returns and they are taking a number of weeks to process equipment at their warehouse.

We would usually be able to escalate this to Sky via the Messaging Team on here but I'm afraid the option is not available and we don't know when it'll return.

You need to contact Sky by calling in, using Sky Assistant or via social media to try to get this sorted out which should be straightforward if you have the proof of posting.

Please don't try to post an image of the Royal Mail tracking or postal receipt as Sky don't allow them on the forum.

[ONETWO996]

You can't actually resolve this issue Sky are a complete joke . 

[ONETWO996]

So despite having the tracking  number an proof of it being delivered Skybwont actually take this as evidence 

of someone has been through this situation please explain how you resolved it 

I've called multiple times and been put through to multiple departments and yet no one can say  " actually you know what , we are wrong we won't charge you and we will chase this with Royal Mail " 

[Daniel0210]

@ONETWO996 

Havng the tracking information should make it a simple process. I'm not aware of other customers facing the same problem you describe. If it continues try making a complaint (which Sky has up to 8 weeks to resolve)

https://www.sky.com/help/articles/how-to-make-a-complaint