Received Sky Vouchers 3 of them - can't view them within Sky GO. Webpage throws up an error

[ZanderG]

Hello,

Got provided 3 vouchers for Tesco from Sky.

Received all three via email  stating the below.

"Great news - you can now claim your reward from Sky

Simply visit Here and sign in to My Sky within the next 90 days. After this time it will expire, so log in soon to make sure you don't miss out. To sign in to My Sky you'll need your Sky iD"

I login to my Sky and get the below/attached error

Troubleshooting

Changed to data/ different ISP

Different IP Addresses

Different Devices

Removed cache cookies, changed browser

Incognito mode

App or browser version

3 vouchers sat there unable to be used. 

I've looked for more discussions related but they are all old and with no fix mentioned, some dating back to 2018.

Solution for this needs to be found as im at the end of line with Sky at this point. Especially when other ISP are knocking at my door every day.

Thank you all.

[caesarome]

@ZanderG 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours.
This isn't a live chat so replies are not instant.

[ZanderG]

Hi Caesarome, 

Thanks for the swift response.

Im not on this device for much longer, is the live chat account bound or IP/ Device bound?

[ZanderG]

Not live chat* just chat

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @ZanderG.

[caesarome]

@ZanderG 

You can login on any device to here as the chat should now be there for you,