restricted access to my Sky Q account,message says update subscription,joined Sky on 12th.June

[SarahSJ68]

I have this issue currently but have not even had my 1st bill yet was only installed on the 14.08.25 nobody seems to be able to help me

[caesarome]

@SarahSJ68 

Are you saying your Sky Q has been restricted, if so was the payment actually taken yesterday ?

What shows here regarding this:

https://www.sky.com/bill/tv-broadband-talk

[SarahSJ68]

My 1st payment is due on the 18th September.. 

[caesarome]

OK, so what is actually happening ?

[SarahSJ68]

My sky Q is fully restricted I have three multi rooms and the full package it was installed on the 18th Aug since last Thursday they have restricted my account but I have no bill to pay yet I have called 1st line 4 time they cannot help me and it's with the team that can resolve it they are unable to escalate it and I have to wait the sla of 7 days it's day 6 

[caesarome]

@SarahSJ68 

Was your first bill after qactivation paid, does your billing here show as being up to date:

https://www.sky.com/bill/tv-broadband-talk

[SarahSJ68]

 

[caesarome]

Sorry that image can't be shown as it contains your account number.

Are you saying you have paid your first bill which should have been two weeks after activation then your next one is two weeks after that then monthly ?

[SarahSJ68]

I haven't paid any bill yet and the customer services team are advising I am in credit becuse I returned some pucks that I ordered incorrectly... they just keep telling me I have no bill to pay it's been raised today apparently and will come out of my bank in the 18th sep 

[SarahSJ68]

It. Clearly states in. My app that my bill isn't ready yet I would happily pay it 

[caesarome]

It is really not clear what is happening so I would put i a complaint and hopefully this will get someone to investigate this for you:

https://www.sky.com/help/articles/how-to-make-a-complaint

[SarahSJ68]

I have complained today