Unable to change my email address

[ANDREW+BROADBELT]

I tried in personal details to update my email as my login email has now changed but comes up with oops something wrong.  I need to update my email and possibly Netflix login email.

[caesarome]

@ANDREW+BROADBELT 

What address are you trying to change, your login one or the one shown on your account known as the household or communication one ?

[ANDREW+BROADBELT]

It is my login details and my bill and accounts etc. I spoke to advisor earlier on the phone after waiting and told me they had done it but tried ther and still the same old email. This message also came via my old email adress. How many things do I need to  change??

[ANDREW+BROADBELT]

@caesarome 

It is my login details and my bill and accounts etc. I spoke to advisor earlier on the phone after waiting and told me they had done it but tried ther and still the same old email. This message also came via my old email adress. How many things do I need to  change??

[caesarome]

If they told you it has been done have you tried logging in with your new ID/email address ?

[ANDREW+BROADBELT]

yes still the same. May have to ring them again. @caesarome