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Discussion topic: Re: Sorry but we are having technical difficulties Unfortunately, we have not been able to proceed

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This message was authored by phil+owen This message was authored by: phil+owen

Re: Sorry but we are having technical difficulties Unfortunately, we have not been able to proceed

I am trying to upgrade my braodband to the faster service and still get this message everytime. I want to give them more money but this is stopping the upgrade. I do nomrelish the thought of sitting on hold on the pjhone for ages. Its a wbsite, how hard can this be to fix?

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This message was authored by caesarome This message was authored by: caesarome

Re: Sorry but we are having technical difficulties Unfortunately, we have not been able to proceed

Posted by a Superuser, not a Sky employee. Find out more

@phil+owen 

Give Sky a call as they will be able to help you with this.

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This message was authored by Tamer+Road+20 This message was authored by: Tamer+Road+20

Re: Sorry but we are having technical difficulties Unfortunately, we have not been able to proceed

when you can comming to next appoitment

This message was authored by Mark39 This message was authored by: Mark39

Re: Sorry but we are having technical difficulties Unfortunately, we have not been able to proceed

Posted by a Superuser, not a Sky employee. Find out more

@Tamer+Road+20 wrote:

when you can comming to next appoitment


We're not Sky here, so we can't tell you, I'm afraid. If there's nothing shown in the Order Tracking section of your online Sky account, best to give them a call.

This message was authored by TechmanagerMal This message was authored by: TechmanagerMal

Re: Sorry but we are having technical difficulties Unfortunately, we have not been able to proceed


@phil+owen wrote:

I am trying to upgrade my braodband to the faster service and still get this message everytime. I want to give them more money but this is stopping the upgrade. I do nomrelish the thought of sitting on hold on the pjhone for ages. Its a wbsite, how hard can this be to fix?


Does the URL end in ineligible, mine has been doing this recently following a recontract.

Passing on the tips I have learned in over 24 years as a more than satisfied Sky customer.



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