Returns text

[Barnsole]

Items returned why am I being threatened with them not acknowledging.

[caesarome · Accepted solution]

@Barnsole 

Have you got proof of posting ?

[Tom-W19]

Hi Barnsole

I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Tom-W19]

Hi Barnsole

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

[Barnsole]

Yes I do have proof of posting on 1st February.

[Daniel0210]

@Barnsole 
I’ve re-escalated your post to Sky and the Escalation Team may get in touch with you later.

Look out for an email and also a blue/red speech bubble at the bottom of your forum page. Once that speech bubble appears you only have 48 hours to join the private chat or it will close automatically. If you fail to respond to each chat reply from Sky within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread regularly.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

If you are using Safari also make sure that Hide IP Address is not checked in order to see the chat bubble. If you have trouble finding this to check the settings, use another browser such as Chrome or Firefox.

[Addie15]

Hi there, thank you for escalating this. We have sent an invite to Barnsole.

[Barnsole]

I have not seen any text but I think they have received the items.

[Daniel0210]

@Barnsole 

Your other post has been escalated. 

I've merged them together to prevent a duplicate escalation. 

[caesarome]

@Barnsole 

You should see a chat bubble at the bottom of the page, so if you want help to this then you need to use this or it will be closed if you don't respond within 48 hours.

[Lisa-P1987]

Update – Thanks for chatting to us Barnsole. Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks 🙂