Returning Sky Broadband hub

[PlaneGuy]

I got a text from Sky last week asking me to return their broadband hub, or else I will get charged.  I do not have a label to ship it back to Sky and I cannot get hold of Sky to ask for a label.

What shall I do?

[Daniel0210]

@PlaneGuy 
If you’ve successfully cancelled Sky should send out returns packaging (to the address where the account was active) near the end of any cancellation period (which is 14 days for Broadband) for any loaned equipment they are expecting back. Sky may not ask for older hubs back such as the Sky Q hub.

If the arrival of packaging is delayed, lost or damaged on arrival it’s the customers responsibility to use their own packaging to return it. You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.