REFUSING to allow sky to share my email and phone number

[mememememememe]

I can't contact any body to refuse this and can't seem to see how to refuse it - any ideas?

[Mqwerty]

Exactly - the extent of their right under the terms and conditions is to collect and process data required for them to provide the services you have subscribed to. This does not allow them to then collect, process, share or profile your data for other purposes such as additional services they or their partners would like you to use but which you have not subscribed to. 

[PandJ2020]

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@mememememememe wrote:

I can't contact any body to refuse this and can't seem to see how to refuse it - any ideas?

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The DPO as specified in the PN?

[TimmyBGood]

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@Mqwerty wrote:

This does not allow them to then collect, process, share or profile your data for other purposes such as additional services they or their partners would like you to use but which you have not subscribed to. 

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It absolutely does as long as that's declared, which it is.  Again, that's the point of the declaration.

[Mqwerty]

I couldn't find any contact info for the sky DPO. However this link suggests they will accept requests 'by any means' to cease or restrict the processing your data for any purpose not required for them to provide the services you are subscribed to. Therefore I would imagine making a complaint or contacting their help centre should suffice. Assuming the person receiving your request actually understands how to handle it. Keep copies of correspondence. 

https://www.sky.com/help/articles/privacy-hub-rights

[Mqwerty]

Pre 2018 yes, post 2018 no it's not allowed. That's exactly what GDPR and PECR were introduced to stop happening. 

[TimmyBGood]

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@Mqwerty wrote:

 That's exactly what GDPR and PECR were introduced to stop happening. 

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I'd observe that would be the kind of restriction on business which governments of most flavours are extremely reluctant to put in place: the UK government of that period even less so.

The legislation absolutely doesn't block data sharing: it regulates it, largely by insisting that the extent of the process is revealed to customers, and that's what is happening here.

[TimmyBGood]

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@Mqwerty wrote:

I couldn't find any contact info for the sky DPO. 

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There's a specific email address towards the bottom of the page you linked to, in the 'Contacting Sky' section.

I'd think the Customer Service postal address given there but with the addition of 'Data Protection Officer' should also work.

[Mqwerty]

I didn't suggest data sharing for marketing purposes was blocked - I said it requires consent.  Of course it also has to meet one of the 6 lawful basis for collection and processing. This consent must be given freely and not be a condition of the service you are buying. There are a narrow range of situations where companies can use soft opt in consent but I don't believe sharing information with sky protect is valid for soft opt in because the services are not similar to those already purchased. Buying broadband, tv or mobile services are not similar to insurance products. Plus sharing address and date of birth as opposed to just a method of electronic communication such as email address or mobile number is excessive. 

i will let the group know what sky and the ICO says. 

[TimmyBGood]

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@Mqwerty wrote:

Buying broadband, tv or mobile services are not similar to insurance products. 

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As I mentioned earlier, the Sky association with Domestic & General  for Protect device insurance dates back decades through every iteration of data protection legislation, and so I suspect it has been reasonably well scrutinized.

[Mqwerty]

You're making assumptions on what level of due diligence Sky has performed when neither of us can know that as we don't work for them.  Companies make mistakes or overstep the mark all the time. It's complaints from customers that help keep them in check. Which is why I think it's always worth challenging them. Maybe you don't care how companies handle your data or maybe you think large organisations are always right and it's not worth challenging them. That's fine. I feel differently and I will challenge the legal basis for what they are doing. Something that goes back decades is not legal just because it's been happening a long time. Legislation changed in 2003 and 2018. 

[TimmyBGood]

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@Mqwerty wrote:

Something that goes back decades is not legal just because it's been happening a long time. Legislation changed in 2003 and 2018. 

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Absolutely, and each time that happens corporations spend months (sometimes years) in advance and retrospectively to adjust business practices accordingly.

[Mqwerty]

Ok I will stop commenting on this thread with you now. Perhaps you have also worked in this legal space. The law is complicated. We have different options. I posted on this thread to see if others were concerned not to receive legal replies - those must come from sky themselves. 

[Mark39]

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@Mqwerty wrote:

Ok I will stop commenting on this thread with you now. Perhaps you have also worked in this legal space. The law is complicated. We have different options. I posted on this thread to see if others were concerned not to receive legal replies - those must come from sky themselves. 

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Why would you assume that? There has been no Sky involvement, either directly or indirectly in this thread.

[Chloe-W22 · Accepted solution]

Hi all,

I wanted to offer some reassurance and confirm the following:

We’re contacting Sky customers to inform them of upcoming changes to our privacy notice, including industry-standard practices that will help personalise their experience. We take the privacy of our customers very seriously, and any information we hold is carefully protected. We’re proactively informing all customers across the UK and ROI about these changes, and all of our policies and further information are available to view via our Privacy Centre.

Depending on your communication preferences, we may share relevant information with Social Media platforms to show you personalised ads. The social media platform will only see data that matches an account already on its platform and will be presented in a secure way.

Our customers are always in control of their data and how it’s used. You can change their communications preferences under the My Details section of your account at any time.