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Discussion topic: Re: New order not showing in account or tracking

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This message was authored by: MahmoudHAG

Message posted on ‎09 Jul 2024 03:53 PM

Re: New order not showing in account or tracking

I have the same problem with my recent broadband subscription!
I can't track the router and I need a reschedule!

Not the best welcoming you get for switching!

 

I am not in the country! and I can't get to human via life chat! 
What am I supposed to do?

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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎09 Jul 2024 04:04 PM

Re: New order not showing in account or tracking

Posted by a Superuser, not a Sky employee. Find out more

@MahmoudHAG 

What is happening when you login here:

 

https://www.sky.com/ordertracking

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This message was authored by: MahmoudHAG

Message posted on ‎09 Jul 2024 11:20 PM

Re: New order not showing in account or tracking

Some info about my order,
Down bottom in FAQ "My hub hasn't arrived" and some information.

The issue is I got a message from EVRI (Turned out to be a scam), so I was wanting to track the router delivery as I am away for a couple of days and I could not find any tracking.

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