I have been double charged. Need a sky employee to contact me

[jackslim23]

@caesarome a phone payment was due on 1st of this month , I didn't realise my direct debit wasn't set up so I paid it a day late but it added credit into my next bill so I put 1.50 in to check if I owed them if they owed me (they owed me ) they haven't took the next bill just they have took the previous bill payment out of my bank 16 days later but on app when I payed it on the 2nd it said thank you for paying bill !

[caesarome]

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@jackslim23 wrote:

but on app when I payed it on the 2nd it said thank you for paying bill !

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I guess that it will automatically say that @jackslim23 when you make any manual payment which in this case you didn't need to do.

You can either leave that credit as it should be used to pay your next bill on 1st August or help can be arranged via here for it to be refunded if you want ?

[Whitney8]

I was charge £16 this month more than I was last month

[Daniel0210]

@Whitney8 
Discounts may have recently expired or be ending soon. Sky will have told you the date the discount was ending when you took it out. Perhaps compare a previous bill to your latest bill and see where the amounts differ
www.sky.com/bill.

If your discounts have ended the best deals are normally acquired by calling Sky to try to negotiate a new deal or potentially amend your package which will now require a 24 month minimum term contract. Remember Sky are not obliged to offer you another discount, and recent posts on here indicate that significant discounts are much harder to come by. If you’re offered something acceptable be prepared to agree to it there and then because if you decide to think about it the offer may no longer be available when you call back.

You can either call Sky or use the following link
https://www.sky.com/help/articles/cancel-sky-tv#contact-leave