Credit refund

[Ms_Imani]

Hello, I have left Sky last month and my account is in credit. Can you please help with refund?

[Daniel0210]

@Ms_Imani 

What service did you cancel? What, if any, Sky services do you still have? When was your last date of connection? 

[Ms_Imani]

Hello, I cancelled the Sky TV and broadband package. I was at the end of my contract in March 2024. I gave them 31 days notice for TV and broadband ended 7th March. It shows as credit as I paid an advance / credit. And future bills as zero as services have ended. Thank you

[Daniel0210]

@Ms_Imani 
I’ve escalated your post to Sky and the Messaging Team should contact you later.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Lisa-P1987]

Thanks for escalating this. We’ve sent @Ms_Imani an invite to chat.

[Ms_Imani]

@Daniel0210 Thank you for escalating my query to Sky, I have had communication from them now and hope it is resolved 3-5 days they have said. Hope you have a great day. Thanks again