Credit refund

[Miffed2]

Hi @Addie15 

Im also due a refund that was supposed to be processed in January after calling to chase, inevitably this never arrived. This was due to paying the whole month for sky broadband inspite account closing halfway through, and then sky taking out another payment via DD inspite me having no services with them. I called before but the promise of a refund never materialised, I tried emailing but was passed to the robot. Can you help please? Thanks 

[caesarome]

@Miffed2 

Is your account with Sky closed now and if it is do you see a credit on it ?

Billing does continue right up to the day you leave so this might explain why you were still billed even if you had put in notice to leave.

[Miffed2]

I was billed after I left, the final two bills indicate acknowledged I left 22nd December was I was still billed for period up to 2nd February. A sky colleague acknowledged I needed and spoke receive a refund, but this never appeared 

[MarkGoldsmith]

@Miffed2 This has been escalated to the Sky Messaging team who should be in touch with you regarding this within the next 48 hours via a colourful chat bubble which will appear at the bottom of this page. 

You may need to refresh your browser for the chat bubble to appear.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
"https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147"


When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. Please note this isn't a live chat so replies may not be instant.

[Greenfingers001]

Thanks for escalating this. We’ve sent @Miffed2 an invite to chat.