Contacting customer services

[Eric1978]

Why are I'm being charged for sky sports when I cancelled it 

[caesarome]

@Eric1978 

This is a customer helps customer forum so when did you give your 31 days notice to Sky to cancel Sky supports as you have to remember that bill continues as normal during the 31 day notice period.

[Eric1978]

I've not left sky I've just took of sky sports but see I'm still being charged for it. Why is this 

[Mark39]

Whether you cancel completely, or cancel just one package (Sky Sport in your case) the contents of @caesarome's post apply.

[Eric1978]

What do u mean 

[PandJ2020]

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@Eric1978 wrote:

What do u mean 

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When (exactly) did you cancel it?

You cannot cancel immediately - you have to give 31 days notice and will be charged during that period (and past it).  The following bill will generate a pro-rata credit.

[Mark39]

You have to give 31 days notice to cancel Sky Sport. Your future bills continue to include Sky Sport until the end of the 31 days. But you'll only be charged up to day 31. Any overpayment beyond day 31 will be refunded.

[Eric1978]

I cancelled sky sports over a month ago 

[Mark39]

Give Sky a call.

[PandJ2020]

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@Eric1978 wrote:

I cancelled sky sports over a month ago 

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Bills are generated 14 days before payment date.  If you are still within the 31 day notice period then the bill is produced as normal - including the full month in advance.

The following bill will generate a credit back to the point of cancellation.

Without giving us exact dates we can't advise further.