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Discussion topic: Random bill of £153 when my monthly bill is £23, what?!

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Avatar for Foreverxoroses
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This message was authored by: Foreverxoroses

Message posted on ‎03 Jul 2024 06:27 PM

Random bill of £153 when my monthly bill is £23, what?!

I limited my sky account down to the basic package months ago got the email confirmation agreed on £23 per month which is for basic package (only wanted the internet as don't use the TV and now I've just had a £153 bill try and come out of my account 😳😭😡

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Avatar for Daniel0210
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Superuser
This message was authored by: Daniel0210

Message posted on ‎03 Jul 2024 06:32 PM

Re: Random bill of £153 when my monthly bill is £23, what?!

Posted by a Superuser, not a Sky employee. Find out more

@Foreverxoroses 

So what does the breakdown of the latest bill show the extra is for? What did you cancel and did you receive email confirmation from Sky that it was cancelled? 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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This message was authored by: TimmyBGood

Message posted on ‎03 Jul 2024 06:33 PM

Re: Random bill of £153 when my monthly bill is £23, what?!

Posted by a Superuser, not a Sky employee. Find out more

@Foreverxoroses 

 

Did you return any Sky Q boxes?

 

It's not sending back loaned equipment which is the most common cause for a lump sum to be added.

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