Query on cancelling Sky TV, but keeping Broadband

[Susan80]

Dear Team, 

I previously contacted Sky regarding severe money difficulties and was assisted to cancel the Sky TV element of my package. I have kept Broadband and need to organise moving my broadband, as I am moving home on 17th June. 

I have a daughter with Autism and I need my Broadband to be working.

I keep getting notifications about making a payment for sky TV, but I am not able to pay this presently.

Can you help me with my change of Broadband to my new house; this is URGRENT 

[caesarome]

@Susan80 

This is a customer helps customer forum so you are not talking to Sky.

If you have put in your 31 days notice to cancel Sky TV then a bill that will be created during this time does have to be paid before it can be refunded back to you.

[TimmyBGood]

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@Susan80 wrote:

 I am moving home on 17th June. 

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Unfortunately there's a minimum two week lead time for a Home Move, and Sky won't book that for you if your account is in deficit.

[Susan80]

Thankyou. Do you know the number to call to discuss both payment and book transfer of broadband to the new house? Thankyou

[PandJ2020]

Call 150 from a Sky service or click 'Need more help?' here: https://www.sky.com/help/home

[Daniel0210]

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@Susan80 wrote:

Thankyou. Do you know the number to call to discuss both payment and book transfer of broadband to the new house? Thankyou

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@Susan80 

If your services are restricted due to a missed payment any calls to Sky are likely to prompt you to pay what you owe first. That is normal Sky policy if you are in arrears.