Purchased laptop and says account already linked

[Poppy1410]

I brought a laptop via sky 3 days ago and received an email asking me to link my account and sign the credit agreement. When I follow the link it just says "account already linked" however I can't find the device at all on my sky app. Upfront payment has been taken.

[Addie15]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147