Purchased Sky Broadband yesterday, but changed our mind and unable to cancel

[AliceFleming]

We purchased sky broadband yesterday morning but we have only received one email to confirm our order and going live date but no t&c's to explain a cooling off period. I have tried calling various sky numbers (Removed) but none recognise my number so I cannot get any further past the automated voice. I set up a skyid after the purchase but it is not linked to the product we purchased, and when I try to change my contact details in my sky it presents me with a blank page on household addresses which I cannot get past to change my contact details.

I have emailed the sky email to ask to cancel but no response. Please help!

Moderator note: Removed contact numbers

[Mark39]

You can find a,copy of the terms and conditions here: https://static.skyassets.com/contentstack/assets/blt7f2b03fd02c7fe60/blt7b18ce7fd36f7fd5/655c9b7c36b...

Have you tried waiting rather than hanging up after you receive the message about not recognising your number?