Puc and SkyID out of sync

[Keith_O]

Long story short, Sky sent out two Puc's one to a wrong address and one to my address. 

Thankfully I seem to have a working Puc providing the services I am paying for but when I log on to the App or Website it shows the wrong address and no active Puc. 

Any advice about resynching the details because I can't see my bills online or indeed access the two free cinema tickets. 

Thank you. 

[caesarome]

Have you tried creating a new account using the account for this workinng puc by using the account number it is on ?

You might need to either use a new email address or remove it from the old account first.

[Keith_O]

Not considered that, thanks although new emails may not be possible. 

apprexiate the reply 👍