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Discussion topic: Problem with service

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This message was authored by Keith20 This message was authored by: Keith20

Problem with service

Their was a problem with my bank and my payment qasnt taken so my service was stopped i have paid the bill but still cant get on my tv
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This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: Problem with service

Posted by a Superuser, not a Sky employee. Find out more

@Keith20  Have you setup a new continuous payment method such as a direct debit as that also needs doing before service is restored 


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Keith20
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This message was authored by Keith20 This message was authored by: Keith20

Re: Problem with service

Yes i have

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Problem with service

Posted by a Superuser, not a Sky employee. Find out more

@Keith20 
Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Also, any payment you make over a weekend or on a Bank Holiday isn’t likely to be processed until the following week as banks are closed.


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Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by caesarome This message was authored by: caesarome

Re: Problem with service

Posted by a Superuser, not a Sky employee. Find out more

When did you pay what was owed and setup the payment method, as the payment you made does have to be cleared by the banks so your services will not be restored until this has happened.

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Keith20
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This message was authored by Keith20 This message was authored by: Keith20

Re: Problem with service

I paid it about an hour and half ago my internet is up and running but just no tv channels

This message was authored by caesarome This message was authored by: caesarome

Re: Problem with service

Posted by a Superuser, not a Sky employee. Find out more

You just need to give it time as explained above.

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Keith20
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This message was authored by Keith20 This message was authored by: Keith20

Re: Problem with service

I know but im missing me programms 😆😊😊😊

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