Problem with service

[Keith20]

Their was a problem with my bank and my payment qasnt taken so my service was stopped i have paid the bill but still cant get on my tv

[SKY1992bf]

@Keith20  Have you setup a new continuous payment method such as a direct debit as that also needs doing before service is restored 

[Keith20]

Yes i have

[Daniel0210]

@Keith20 
Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Also, any payment you make over a weekend or on a Bank Holiday isn’t likely to be processed until the following week as banks are closed.

[caesarome]

When did you pay what was owed and setup the payment method, as the payment you made does have to be cleared by the banks so your services will not be restored until this has happened.

[Keith20]

I paid it about an hour and half ago my internet is up and running but just no tv channels

[caesarome]

You just need to give it time as explained above.

[Keith20]

I know but im missing me programms 😆😊😊😊