Problem with returns

[CHARLIE1315]

I had a new Sky hub fitted with fibre at the beginning of December. I returned my old equipment in the packaging provided on 8/12/22 and have proof of it being delivered via Royal Mail on 18/12/22 but I have had several texts and emails saying SKY havnt received the equipment and that I will be charged. Can someone help with this please.

[caesarome]

@CHARLIE1315 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Mr+Flibbles+86]

Thank you for escalating this. We have sent an invite to chat

[Tom-W19]

After speaking with CHARLIE1315 we accessed the account and removed the non-return charge accordingly.

It was great speaking with you CHARLIE1315 and thanks again.