Problem entering new debit/credit card details.

[Maveric2022]

I have just tried to enter details of my new credit for my Sky subscription.

The fields available are Name, Card number and Expiry date. There is no field to enter the 3 digit card CVC number.

The button at the bottom of the screen is Review payment method which invokes the card validation and the secondary validation with the card provider who send a passcode.

Once the card provider's passcode has been entered, the validation fails, as there are no CVC details.

Therefore it isn't possible to setup the new card.

One alternative is to cancel the Sky subscription.

[MarkGoldsmith]

@Maveric2022 have you tried a different web browser or using the My Sky app? 

[Maveric2022]

@MarkGoldsmith An intelligent suggestion which I appreciate.

The same behaviour in the major browsers ,Chrome,  Firefox and Edge - No CVC field.

If you select the payment option the CVC field is there.

As for the app, I have Sky Go for when I'm on holiday and Sky+ as a remote control option, but not enthusiastic about having to install yet another app and add to the ever increasing gateways where your personal data gets hoovered up and consolidated and sold off to all and sundry.

[MarkGoldsmith]

@Maveric2022 

This has been escalated to the Sky Messaging team who may be able to assist and who should be in touch with you regarding this within the next 48 hours via a colourful chat bubble which will appear at the bottom of this page. 

You may need to refresh your browser for the chat bubble to appear.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
"https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147"


When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. Please note this isn't a live chat so replies may not be instant.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to @Maveric2022 to chat.

[Maveric2022]

@Mark Goldsmith - Thanks Mark, much appreciated.