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Discussion topic: Prices quoted not reflected

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This message was authored by BettyS35 This message was authored by: BettyS35

Prices quoted not reflected

I hate talking to sky and now I know why...first the chap was rude and condescending, spent 1h on the phone 2 days ago and the price I was quoted has not been reflected on my future bill. Let's not talk about the £20 admin charge which is a disgrace as we have 0 choice but to pay if we want to cancel services it is madness. 

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Prices quoted not reflected

Posted by a Superuser, not a Sky employee. Find out more

@BettyS35 

You will need to call Sky to see why the new agreed price hasn't been implemented. They should be able to listen back on your original call.


Admin charges are usually added to discounted deals (new or on renewal), and it’s normally £10 per discount. Perhaps check your future bills and see if the charges have been credited back. If you negotiated the deal on the phone and these admin charge(s) weren’t mentioned contact Sky again. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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