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Discussion topic: Price increase

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This message was authored by marypop2002 This message was authored by: marypop2002

Price increase

I can see that from Jan I am being charged £2 more a month for sky signature  but my account  states I am in contract until September. 
should I have been informed if price increasing mid contract? 

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Price increase

Posted by a Superuser, not a Sky employee. Find out more

@marypop2002 

Sounds like part of your discounted deal ends earlier than the rest. The annual price increase in the UK is usually in April. 


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marypop2002
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This message was authored by marypop2002 This message was authored by: marypop2002

Re: Price increase

I still have the same discount as I can see that on my bill but the price of sky signature has increased before the discount..strange. 

This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: Price increase

Posted by a Superuser, not a Sky employee. Find out more

There was a similar post the other day.  £32 to £34 without any explanation.

 

Sky seem in denial.

I am just another Sky customer and my views are my own
This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Price increase

Posted by a Superuser, not a Sky employee. Find out more

@marypop2002 have you phoned Sky about this? If so what did they say?



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This message was authored by hidyjane This message was authored by: hidyjane

Re: Price increase

Mine have also increased TV by £7 and braodband by over £10! Time to cancel...

This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: Price increase

Posted by a Superuser, not a Sky employee. Find out more

@hidyjane wrote:

Mine have also increased TV by £7 and braodband by over £10! Time to cancel...


More likely your minimum term discounts are expiring.  If you cannot agree a price you're happy with them you can give notice to leave if so.

I am just another Sky customer and my views are my own
This message was authored by Natsdem This message was authored by: Natsdem

Re: Price increase

I've had the same thing. Called Sky and they said it's due to the proce increase in April which is obviously wrong as its February and they can't charge that until April. I've raised a complaint. It looks like the price of signature has increased. My discounts are still in place and being applied, they haven't ended. The price of signature has increased since January with no warning. Will see what they say! 

This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: Price increase

Posted by a Superuser, not a Sky employee. Find out more

@Natsdem wrote:

I've had the same thing. Called Sky and they said it's due to the proce increase in April which is obviously wrong as its February and they can't charge that until April. I've raised a complaint. It looks like the price of signature has increased. My discounts are still in place and being applied, they haven't ended. The price of signature has increased since January with no warning. Will see what they say! 


There are a number of customers that appear to have been undercharged for Signature (paying below list price, pre-discount).  It appears they are correcting this 'error' going forwards.

I am just another Sky customer and my views are my own
This message was authored by Natsdem This message was authored by: Natsdem

Re: Price increase

When I signed the contract, I agreed to a set amount so surely they just increase without telling people. I get the price increase in April, but to randomly increase other things and not tell anyone is shocking! 

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Price increase

Posted by a Superuser, not a Sky employee. Find out more

@Natsdem wrote:

When I signed the contract, I agreed to a set amount


You probably didn't: Sky very rarely sells that way.  It's not entirely unknown, but far more customer believe they are on a 'fixed price' than actually are.

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This message was authored by Natsdem This message was authored by: Natsdem

Re: Price increase

The email I have from them states an amount for the minimum term so I find that shocking if true. The contract and T&C states they must give 31 days notice before a price increase also. Will be cancelling when minimum term is up. Thank you 

This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: Price increase

Posted by a Superuser, not a Sky employee. Find out more

@Natsdem wrote:

The email I have from them states an amount for the minimum term so I find that shocking if true. 


Read it carefully.  It states the discounts (from list) are set for a minimum term.  The list can (and does) change.

I am just another Sky customer and my views are my own
This message was authored by Stevefun This message was authored by: Stevefun

Re: Price increasmy Sky sports has gone up £7 and £3 is for Sky sport. It's outrageous

I'm already paying a cut down version as it went through the roof last year so had to loose stuff as it was going up to £130 a month without any broadband or internet. Now my deal is £71 going up to £78. Yes gtptmmt the end of the world but I still have a year on my contract and this is out of order and very unhappy. Nearly all my friends and family have ditched Sky and just stream so I guess it's time to go that way after being with Sky for over 30 years. Blah 👎

This message was authored by Mark39 This message was authored by: Mark39

Re: Price increasmy Sky sports has gone up £7 and £3 is for Sky sport. It's outrageous

Posted by a Superuser, not a Sky employee. Find out more

@Stevefun Sky Stream subscriptions are cheaper.

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