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Discussion topic: Price increase / Contract ending

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This message was authored by 2Jays This message was authored by: 2Jays

Price increase / Contract ending

Hi, 

My 18 month contract ends on 13th Jan and i've been told by Sky that my package will increase from this date.

Does this mean I'm now on a new 18 month contract or am I classed as being contract 'free'?


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This message was authored by Daniel0210 This message was authored by: Daniel0210 Answer

Re: Price increase / Contract ending

Posted by a Superuser, not a Sky employee. Find out more

@2Jays 

You would be out of contract but subsequently paying full price. If your discount is ending you will need to contact Sky to try to negotiate a new deal which will require another minimum term contract. Sky are not obliged to offer you another discount but if you sort something out to your satisfaction make a note of the date it’s ending.

You can either call Sky or use the following link https://www.sky.com/help/articles/cancel-sky-tv#contact-leave

This link https://www.sky.com/help/articles/been-overcharged may also help.


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

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This message was authored by Daniel0210 This message was authored by: Daniel0210 Answer

Re: Price increase / Contract ending

Posted by a Superuser, not a Sky employee. Find out more

@2Jays 

You would be out of contract but subsequently paying full price. If your discount is ending you will need to contact Sky to try to negotiate a new deal which will require another minimum term contract. Sky are not obliged to offer you another discount but if you sort something out to your satisfaction make a note of the date it’s ending.

You can either call Sky or use the following link https://www.sky.com/help/articles/cancel-sky-tv#contact-leave

This link https://www.sky.com/help/articles/been-overcharged may also help.


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: Price increase / Contract ending

Posted by a Superuser, not a Sky employee. Find out more

@2Jays  You will be contract free paying full price unless you call a negotiate a lower price in return for a new minimum term 


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2Jays
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This message was authored by 2Jays This message was authored by: 2Jays

Re: Price increase / Contract ending

@Daniel0210 @SKY1992bf 

 

Thanks for the prompt replies. I'm due to move sometime in the new year so I'll suffer the increase and see where I stand after the move.

This message was authored by Ray7809 This message was authored by: Ray7809

Re: Price increase / Contract ending

You are free to cancel within 30 days of receiving the price increase email, this is regardless of the length of your contract. 

I've just cancelled my broadband and as many cheaper deals out there. 

Saw my neighbour taking down his sky box this morning after 20 years with them, I'm 10 years, in the past they looked after their customers, no longer true unfortunately. 

This message was authored by Mark39 This message was authored by: Mark39

Re: Price increase / Contract ending

Posted by a Superuser, not a Sky employee. Find out more

@Ray7809 wrote:

You are free to cancel within 30 days of receiving the price increase email, this is regardless of the length of your contract. 


For clarity that applies to broadband, but not Sky tv.

This message was authored by Ray7809 This message was authored by: Ray7809

Re: Price increase / Contract ending

Thanks for clarifying, you are absolutely right.

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