Price hike April 2024

[Mark39]

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@MarkG661 wrote:

I just wanted to know why I get a big price increase in April 24 when I did a new deal in December 23? Surely the deal can't just get overridden in the price increase ?

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It can, I'm afraid. Sky can raise their prices once per year in April ( so unfortunately you'll see another increase next April too). While Sky do give 'price protection' nearer to the April increase date, it's not from December, so you're caught with the increase, unfortunately.

[Laing1]

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@MarkG661 wrote:

I just wanted to know why I get a big price increase in April 24 when I did a new deal in December 23? Surely the deal can't just get overridden in the price increase ?

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@MarkG661 as @Mark39 says they can because it's written into the contract that you agreed to

[Eeeps]

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@Laing1 wrote:

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@MarkG661 wrote:

I just wanted to know why I get a big price increase in April 24 when I did a new deal in December 23? Surely the deal can't just get overridden in the price increase ?

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@MarkG661 as @Mark39 says they can because it's written into the contract that you agreed to

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I've never understood why this is not classed as an unfair contractual term...

Unfair_Terms_Explained 

Makes interesting reading in this context - page 7/8 clause 33.

Seems to me that Sky (et al) think they are beyond (consumer) law.

[PandJ2020]

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@Eeeps wrote:

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@Laing1 wrote:

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@MarkG661 wrote:

I just wanted to know why I get a big price increase in April 24 when I did a new deal in December 23? Surely the deal can't just get overridden in the price increase ?

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@MarkG661 as @Mark39 says they can because it's written into the contract that you agreed to

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I've never understood why this is not classed as an unfair contractual term...

Unfair_Terms_Explained 

Makes interesting reading in this context - page 7/8 clause 33.

Seems to me that Sky (et al) think they are beyond (consumer) law.

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I don't see a anything that applies?  If they were in breach of consumer law then they (and most other telecoms firms) would have been been under the spotlight.

The terms are in the contract - it seems many don't read or understand them.

[MarkGoldsmith]

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@PandJ2020 wrote:

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@Eeeps wrote:

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@Laing1 wrote:

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@MarkG661 wrote:

I just wanted to know why I get a big price increase in April 24 when I did a new deal in December 23? Surely the deal can't just get overridden in the price increase ?

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@MarkG661 as @Mark39 says they can because it's written into the contract that you agreed to

---

I've never understood why this is not classed as an unfair contractual term...

Unfair_Terms_Explained 

Makes interesting reading in this context - page 7/8 clause 33.

Seems to me that Sky (et al) think they are beyond (consumer) law.

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I don't see a anything that applies?  If they were in breach of consumer law then they (and most other telecoms firms) would have been been under the spotlight.

The terms are in the contract - it seems many don't read or understand them.

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Indeed the regulator OFCOM are fine with the concept of annual prices rises in contracts.

[conroyart]

There is no breach of contract law, yet, but my concern is the level of increase. Stating there average increase is around 6.5% is questionable. My total increase is over 25%, with the Broadband alone at 23%, in contract. They have not just added the increase but have added on further amounts ignoring my contract. Presently going through complaints, hopefully it will be sorted. 

[MarkGoldsmith]

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@conroyart wrote:

There is no breach of contract law, yet, but my concern is the level of increase. Stating there average increase is around 6.5% is questionable. My total increase is over 25%, with the Broadband alone at 23%, in contract. They have not just added the increase but have added on further amounts ignoring my contract. Presently going through complaints, hopefully it will be sorted. 

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The 6.9% average increase is correct as the increase is on the list price of packages. Some packages have a higher increase and some have less. Some of the packs don't have an increase at all. Each pack has a fixed price increase e.g £2 for Sky Cinema, £3 for Sky Sports etc.

The total percentage increase will be different per customer and generally the more packs you have on your account and the greater the discounts you have the more the percentage increase will appear. 

[conroyart]

But people in contract rarely pay the list price. And the issue here is how people, in contract, are been treated.. I repeat, in contract with a 25% increase. 

[conroyart]

Also I think you will find that the only way you will get to 6.9% is if you include packages that have not been increased. If you only add those that have been increased the % is way higher. A classic fiddle. 

[MarkGoldsmith]

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@conroyart wrote:

Also I think you will find that the only way you will get to 6.9% is if you include packages that have not been increased. If you only add those that have been increased the % is way higher. A classic fiddle. 

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Well my increase actually works out at 6.3% increase, which is because the TNT Sports pack and the Ad-Skipping Pack haven't had a list price increase, and the only other pack i subscribe to is Sky Sports.

But yes the more packs you subscribe to the higher your overall % increase will likely be ( particularly if you have discounts on these packs).

This is nothing new, this is how its always operated so peopls should be used to this by now. If prices didn't go up annually what would happen is that the services provided would get worse as they would need to enter excessive cost cutting mode due to increasing costs. Its the way the economy works, there is typically always inflation which means costs increase, which ultimately has to lead to prices increases to cover these costs.

[conroyart]

No, the more you subscribe to the lower the increase because you will have non increased subscriptions. I have only Sky Sig, Netflix (increased by 33%) and Broadband. And a 25% increase. Thank you for not being of any help, enjoy your commission.

[MarkGoldsmith]

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@conroyart wrote:

No, the more you subscribe to the lower the increase because you will have non increased subscriptions. I have only Sky Sig, Netflix (increased by 33%) and Broadband. And a 25% increase. Thank you for not being of any help, enjoy your commission.

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Lets use an example

Lets say that the Base Pack is going up £2, and that Sports, Kids and Cinema are all going up £3 for this example. Lets also assume both customers have ad skipping which isn’t going up. Also for ease of convenience the customers both have the same discounts applied to the packages they share

Customer 1

Base Pack - £20 to £22

Sky Sports  - £27 to £30

Sky Cinema - £10  to £13

Sky Kids - £7 to £10

Ad SKipping - £5 to £5

Total Increase = £69 to £80 -> 16% increase

Lets say

Customer 2

Base Pack - £20 to £22

Sky Sports  - £27 to £30

Ad SKipping - £5 to £5

Total Increase = £52 to £57 -> 9.6% increase.

The more packs you have where a price increase is being applied will lead to you having a higher total increase. Yes if you have some packages where the price isn’t going up, the total percentage increase  will come down a small bit. Based on the examples above if you remove the Ad Skipping, each total increase would be about 1% higher. However the comparison between the customers still shows a higher increase for Customer 1 as they have more packs where the price is increasing, so therefore their average price increase is higher.

[conroyart]

So both your examples are higher than 6.9% . Thank you. But you are simply missing the point. The issue is not the increase itself. Sky are vocal in saying how fairer and cheaper they are than other providers. Rubbish, the rest charge equally Sky do not. Again 25% in contract. I will now deal with Sky and not their apparent mouthpiece, thank you.

[Jb38]

Our monthly bill has gone up even though we are in contract until 2025

[Daniel0210]

@Jb38 

The annual price rise affects all customers. It's something you've agreed to in the T's and C's. In the UK the review and subsequent rises occur in April. Just like previous years it is well documented in threads on here.